Abandoned Cart Recovery

Most abandoned cart tools rely on automated email or SMS sequences that remind shoppers to complete their purchase. ACTIV AI takes a conversational approach. The Cart Recovery Agent learns your products, FAQs, shipping information, policies, and other approved store information. When a shopper responds, the agent continues the conversation, answers questions, addresses common purchase concerns, recommends relevant products when appropriate, and guides the shopper back toward checkout. Instead of sending another reminder, ACTIV AI helps resolve the reason the customer did not complete the purchase.

During setup, ACTIV AI analyzes your website and builds a knowledge base from approved information such as products and product details, shipping information, returns and refund policies, frequently asked questions, offers and promotions, contact and support information, and other relevant store information. This gives the agent the context needed to answer customer questions during a recovery conversation. You review and control the information the agent uses.

ACTIV AI is designed to reduce the amount of manual setup normally associated with building recovery campaigns. The system starts by analyzing your ecommerce website and gathering the information needed to configure your Cart Recovery Agent. From there, we configure the recovery workflow, messaging, business rules, offers, and desired customer actions. You do not need to manually build dozens of scripts for every possible customer question. The goal is to get your recovery agent operational without forcing your team to rebuild your existing marketing system.

No. ACTIV AI is designed to complement your existing ecommerce and marketing systems. Platforms such as Klaviyo and Omnisend are strong at email campaigns, segmentation, lifecycle marketing, and automated workflows. ACTIV AI focuses on what happens after the abandoned shopper engages. The Cart Recovery Agent continues the conversation, answers questions, addresses purchase hesitation, and works toward recovering the sale. Your existing marketing platform can remain part of your technology stack.

The recovery conversation does not stop after the first message. The Cart Recovery Agent can use your approved store knowledge to respond to questions about products, shipping, returns, store policies, availability, relevant alternatives, and promotions or approved offers. The agent then guides the shopper toward the appropriate next step, such as returning to the product or checkout page. This turns abandoned cart recovery from a one-way reminder into a two-way sales conversation.

The primary goal is simple: recover more revenue from shoppers you have already paid to acquire. Performance will depend on factors such as your traffic, number of abandoned carts, average order value, products, existing conversion rate, offer, and customer engagement. Rather than promising a generic recovery percentage, ACTIV AI lets you measure outcomes across the recovery process, including shoppers contacted, responses generated, active recovery conversations, qualified opportunities, customers returned to checkout, recovered purchases, and recovered revenue. The objective is not more messages. The objective is more completed purchases from revenue that would otherwise be lost.