Every website visitor answered. Day or night.
Instead of a contact form nobody watches, visitors get an instant answer from your own knowledge, sales inquiries become leads, and real problems reach your team as tracked cases.
What it does
Goes live with one line of code
A single script on your site, and the assistant is ready for visitors.
Answers from your own knowledge
Replies come from your content: product details, pricing, policies, FAQs. Not generic guesses.
Turns sales inquiries into leads
Buying questions are captured with contact details and passed to your pipeline.
Hands real problems to your team
Support issues become tracked cases, with a reply-time commitment the visitor can see.
Your brand, not ours
Your assistant's name and your colors. Visitors see no third-party branding.
How a conversation flows
Most questions get answered on the spot. Real problems, or a request for a person, go to your team.
Path one: Answered on the spot
Path two: Handed to your team
Illustrative examples. The assistant carries your business name and colors.
What the assistant handles
Instant answers, 24/7
Every visitor gets a reply straight away, from your own knowledge base, at any hour.
Lead capture
Sales inquiries are recognized and turned into leads with the details your team needs to follow up.
Sentiment and urgency detection
Frustrated or time-sensitive conversations are spotted and prioritized, not left in a queue.
Automatic case creation
Every support hand-off becomes a tracked case, so nothing depends on someone remembering.
Smart tagging
Conversations are tagged by topic, so you can see what visitors are actually asking about.
Knowledge gap alerts
Questions the knowledge base couldn't answer are flagged, so every gap can be filled once.
When a person is needed
This isn't live human chat. Hand-offs happen by email, so nobody on your team has to sit watching a chat window, and no visitor is left waiting for a reply that never comes.
- 01
The trigger
The visitor asks for a person, gives up, or the assistant can't help.
- 02
Email collected
The assistant asks for the best email to reach them.
- 03
Case created
A tracked case lands with your team, with the full conversation attached.
- 04
Your team replies
By email, within the response window you set and the visitor was promised.
- 05
One thread
When the visitor replies to that email, it lands back on the same case.
The assistant identifies itself as AI to every visitor. Some regions, including the EU, require this.
Questions
Does Live Chat use Go High Level?
No. Live Chat runs natively: the widget, the AI replies, and cases and emails are all handled by Aiactiv8. It answers from the same knowledge base and instructions as the SMS agent you select.
Can a human take over the chat live?
Not in real time. Hand-offs are asynchronous: the visitor is told the team will reply by email within the reply promise, and your reply from the case is delivered to their inbox. Their email reply comes back onto the case.
What do visitors see about AI?
An "AI assistant" label on the assistant's messages and a one-time notice with the privacy policy link. Both are on by default.
Will visitors see a "Powered by Aiactiv8" footer in the chat?
No. The chat is white-labeled to show your own brand, not Aiactiv8's.
Can we see our Live Chat conversations?
Yes. Every website chat conversation, along with related cases and customer satisfaction, is visible in your own dashboard.
Can our team manage Live Chat cases themselves?
Yes. Depending on your team's access level, you can read conversations and cases, or also reply to cases, update their status, and manage who gets notified.