Turn every review into a growth channel.
Reviews monitored across every platform, answered in your brand voice within minutes, and negative ones escalated to you privately before they cost a deal.
Buyers check your reviews before they ever get in touch
A low star rating filters a business out of consideration before the first call. The buyer never makes contact, so the lost deal never shows up in the pipeline.
of consumers read reviews for local businesses
will only use a business rated four stars or higher
are likely to use a business that responds to all of its reviews
look for reviews written in the last three months
Source: BrightLocal, Local Consumer Review Survey 2026. Industry research, not Aiactiv8 client results.
Where the cut-off sits
Example ratings, shown against the four-star line most buyers use to shortlist.
Below the cut-off. Filtered out before the first conversation.
Clears the cut-off and the 4.5-star bar a growing share of buyers now set.
Four-star cut-off
How It Works
One agent, two paths, depending on what the review says.
A new review comes in
Detected the moment it posts, on any connected platform.
A brand-voice reply is drafted
Written within minutes, in the tone agreed at setup.
Positive review
A public reply goes out, thanking the customer and showing every future buyer that the business pays attention.
Negative review
Flagged and escalated to the owner privately, so the issue gets resolved before it turns into lasting public damage.
Every review, one inbox
No more checking each platform separately. Every review lands in one panel, with its reply status visible at a glance.
- PSRepliedPriya S.Google4m ago
Onboarding was quick and the team answered every question the same day.
- DRDraft readyDaniel R.Facebook12m ago
Solid service overall. Scheduling the first session took a couple of tries.
- MTEscalatedMark T.Google26m ago
Nobody called me back after my first inquiry. Ended up going elsewhere.
A bad review, handled on two channels at once
Future buyers see a calm, professional reply. The owner gets the full picture privately, with time to put it right.
“Nobody called me back after my first inquiry. Ended up going elsewhere.”
Posted on the review, visible to every future buyer
Brand-safe: no excuses, no private details, no argument.
Sent to the owner the moment the review lands
- Review
- 2 stars on Google from Mark T.
- Issue
- No callback after his first inquiry
- Next step
- Call him today, before he posts again
- Public reply
- Posted, promising same-day contact
Resolved one to one, not in public.
What it changes
Faster response times
Every review gets an answer within minutes, not whenever someone finds the time.
Consistent brand voice
Replies follow one agreed tone, so nothing reads generic, templated, or off-brand.
Fresh review activity
Steady, visible engagement keeps the profile current, and recent reviews are what buyers check first.
Early warning on negative sentiment
Unhappy customers surface the moment they post, leaving time to fix the issue privately.
Stronger local search visibility
Active, well-reviewed profiles give search engines more reason to show the business.
Protection for deals in motion
Prospects checking you out mid-deal find a business that listens, not an unanswered complaint.
Questions
How fast do responses go out?
The agent drafts a reply within minutes of a review being posted. Positive reviews can be answered publicly straight away, and negative reviews trigger a private alert to you at the same moment.
Which review platforms are covered?
Google and Facebook are covered as standard, all in one inbox. Other review sites your customers use are scoped during setup.
Who gets alerted about a negative review?
The business owner, or whoever you nominate, by SMS and email. The alert includes the review, the issue raised, and a suggested next step, so it can be resolved directly with the customer.
Do we keep control of our brand voice?
Yes. Replies are written from a brand voice guide agreed at setup. You choose whether replies post automatically or wait for approval, and many businesses let positive replies post on their own while holding negative ones for a final check.
When should we ask customers for a review?
The best timing depends on the customer journey. The trigger should follow a meaningful customer experience such as a completed service, successful implementation, resolved issue, purchase, milestone, or other positive interaction.
Does Reputation Management remove bad reviews?
No. Reputation Management focuses on requesting, monitoring, responding to, and learning from customer feedback. It does not promise removal of legitimate negative reviews.